Your Holiday. Your Way. With the Right Support Behind You.
A holiday should be a time of rest, adventure, and connection. For families supporting a loved one with complex needs, the gap between wanting to travel and feeling safe to travel can feel impossibly wide.
Our Holiday Support Service is a fully bespoke, clinically informed travel accompaniment service for children, young people, and adults with complex health, physical, or neurodevelopmental needs. Whether you are planning a week on the British coast, a family holiday in Europe, an extended visit abroad, or you are travelling to the UK and need qualified care in place on arrival, we plan every detail with you, allocate the right staff, and ensure that care never pauses, even when life moves.
This is not a standard care package, it is a purpose-built holiday support model that accounts for the unique risks, logistics, and opportunities that come with travel.
Who Is This Service For?
Our Holiday Services are available to children, young people, and adults who require skilled, consistent support during travel and time away from home. We support individuals with:
- Autism Spectrum Condition (ASC)Â including those with high anxiety around change, sensory sensitivities, and complex communication needs requiring consistent, familiar support workers
- Learning disabilities (mild through to profound and multiple, PMLD), where changes in routine and environment require careful preparation and skilled handling
- Physical disabilities and complex mobility needs, including full-time wheelchair users, those requiring assisted transfers, postural management, and specialist seating
- Complex medical needs, including epilepsy requiring emergency rescue medication, PEG or NG tube feeding, tracheostomy care, catheter management, and ventilator dependency
- Acquired brain injuries at any stage of recovery, where fatigue management, cognitive support, and clinical monitoring during travel are essential
- Mental health conditions where the structure and clinical oversight of a familiar support worker prevents crisis during a period of disruption
- Neurodivergent children and young people without a primary diagnosis of learning disability, but whose needs during travel from sensory regulation to executive functioning require skilled, consistent support
We also work with overseas families visiting the UK who require temporary, short-notice care provision from a few hours of childcare during a business engagement, through to full 24-hour care arrangements for the duration of their stay.
What the Service Includes?
Pre-Travel Planning and Clinical Preparation
Pre-travel assessment covers:
- A full review of the service user’s current care plan, health action plan, and risk assessments
- Destination-specific risk assessment, including accessibility of accommodation, proximity to medical facilities, and environmental factors (heat, noise, terrain) that may affect the individual
- Medication audit and travel authorisation documentation, including letters for controlled drugs and clinical equipment carried through airport security
- Liaison with the service user’s GP, specialist nurse, or consultant where travel raises specific clinical considerations
During Travel
Our support workers are briefed and prepared for every leg of the journey, including:
- Airport and transport support managing check-in, security, and boarding procedures, including liaison with airline special assistance teams
- In-transit clinical care administering scheduled medications, managing feeding regimes, monitoring for seizure activity, and maintaining postural routines during long-haul travel
- Communication and advocacy supporting the service user in navigating unfamiliar environments, managing sensory overwhelm, and communicating needs to third parties such as airline staff, hotel teams, and healthcare providers abroad
At the Destination
Once you arrive, support continues exactly as it would at home adapted intelligently to the new environment. This includes:
- Daily personal care and clinical procedures, delivered in the accommodation setting without interruption
- Community access and activity support accompanying the service user to beaches, restaurants, attractions, or family events, with continuous risk-awareness and health monitoring
- Sleep and overnight support, where a waking or sleeping night worker is in place to ensure safety and provide responsive care throughout the night
- Emergency response, our workers are trained in first aid, emergency clinical protocols, and know exactly how to access local medical services and communicate clinical history to overseas healthcare providers in a crisis
Rest for Families and Carers
One of the most important and most overlooked functions of our Holiday Service is giving family members and primary carers genuine time to rest. We can take full responsibility for your loved one for agreed periods during the holiday, so you can enjoy an evening meal, a spa day, or simply a few hours without being “on call.” You know they are safe, in the hands of someone who knows them, and you are nearby. That combination is rare. We make it possible.
Why Families and Commissioners Choose Special People
- Over 30 years of experience supporting children and adults with complex needs across London and beyond
- CQC-regulated with a registered provider number (1-129079456), ensuring independent quality oversight
- Ofsted registered for services involving children, with a strong track record of compliance
- 4.8-star Google rating from families, professionals, and partner organisations
- A values-led organisation built on the belief that care is an act of love — built on empathy, respect, and connection
Ready to Talk?
Whether you are a commissioning manager with a complex placement to place, or a parent who simply wants to know your child will be safe and happy in the community we are here, and we want to help.
Call us: 0207 686 0253
Email us: info@specialpeople.org.uk Â
Visit us: Brickworks Community Centre, 42 Crouch Hill, London, N4 4BY
Or use our online assessment request form to tell us about your needs and we will be in touch within one working day.
Special People Partnership Ltd. is registered with the Care Quality Commission (CQC) and Ofsted. All staff are subject to enhanced DBS disclosure and carry current specialist clinical training certificates relevant to their assigned caseloads.